Book an appointment, a collection, express courier or your general query.
For Express Courier: Our Courier charge is €15 each way. Please note: For customers outside of Dublin the Apple Computer or Apple Device will need to be adequately packed before collection, if you do not have adequate packaging we can send to you in advance a suitable packaging box at a further charge of €15.
Our business hours are 9.30am to 5.30pm Monday to Friday, 9.30am to 1.30pm Saturday.
Terms and Conditions.
Data: Neither Mactivate Ltd nor its employees will be responsible for data on hard disks, iPads/iPhone or removable media. It is the customer’s responsibility to ensure data is backed-up prior to booking-in for repair. The customer accepts that in extreme circumstances the data contained within the unit being left with Mactivate Ltd may be lost or degraded and that any such loss of data during any investigation, repair and the like by Mactivate Ltd, shall not be their responsibility.
Warranty: Mactivate can check the current warranty status of any machine via our computer systems, however, if the customer disputes the indicated status, it is the responsibility of the customer/Retailer to provide proof of warranty (i.e. sales receipt or sales invoice). Your repair will be delayed until proof of warranty is supplied. Manufacturer’s warranty covers hardware repairs only. Repairs necessitated by other problems are treated as non-warranty and are chargeable (this includes iPad/iPod/Mac/iPhone software restore and no fault found). Repair work under warranty (for Apple equipment only) will be completed free of charge. Apple’s terms and conditions will apply and ultimately Mactivate Ltd have the right to refuse or charge for equipment repairs that are deemed “abusive” or accidental.
Out of Warranty: On all out of warranty repairs there is an inspection fee of €35 for iOS devices and €75 for Mac if repair quotation refused.
Replacement Parts: Please be aware that parts supplied by Apple under Warranty or the AppleCare Protection Plan are returned to Apple and cannot be made available to the customer. Parts supplied by manufacturers may, in some cases, be refurbished rather than new. Replacement parts/repairs carry a 90-day warranty from the date of receipt from supplier to Mactivate Ltd.
Completion: Mactivate Ltd. aims to complete repairs within 7 days of receipt, subject to the availability of parts. Completion dates are estimated, and whilst every effort is made to meet such dates, Mactivate Ltd will not be responsible for any delays however caused. Repaired hardware will be stored for a maximum of 90 days after the customer has been notified of completion. After this time, the hardware maybe disposed of and any disposal proceeds become the property of Mactivate Ltd. If a unit has been quoted for a repair and the repair refused then we reserve the right to dispose of after 90 days.