Warranty and AppleCare
Before you call in to Mactivate or have your repair collected
Please make notes about the problem(s) you are having with your Mac or Apple Device. When problems occur, write a note with the time, what you were doing on the Mac computer, and exactly what happened (error messages, odd sounds, shut-down, etc.). Backup your Mac if you can. If you are unable to backup your Mac, Mactivate can usually do so for an additional charge
Many failures and repairs don't affect the hard drive or your data, but without a backup you will not be able to access your data until the repair is completed. (Optional) If your computer's password is confidential, change it (if you can). We will need to know your administrative password for many repairs, so you may want to temporarily change it
Stop by Mactivate for an inspection, no appointment required. Locate us on our
contact us page. Between 9.00am & 5.30pm Monday to Friday or on Saturday 9.30am to 1.00pm. or you can avail of out Express Courier Service,
click here to find out about courier service.
Bring your power adapter. If you have a portable computer, an Apple display, or a Mac Mini, If you have a Power Mac, Mac Pro, or an iMac, we don't need any cables at all. Don't bring your keyboard and mouse. Unless the problem you are experiencing is related to the mouse or keyboard, you don't need to bring those with you. Ask us about upgrades
If you have been thinking about adding more memory (RAM) or a larger hard drive to your computer, we can often complete upgrades without adding time to the repair. Our turnaround time is 2 to 6 days, depending on the complexity of the diagnosis and parts availability. There is no charge on Warranty Repairs. Our turnaround time is 2 to 7 days, depending on the complexity of the diagnosis and parts availability. Our inspection fee is €80, is only chargeable if you do not proceed with a repair which is waived if you proceed with any quoted for repair.
Your technician will call you as soon as the repair is completed. Your receipt shows the phone number you gave us to call when the repair is completed. Don't forget to bring your receipt! Your receipt is required to pick-up your completed repair. Picking Up your repair takes 5 minutes
Please Note: Other companies may brand themselves Apple Repair Specialists when in fact they may not be Authorised by
Apple to repair Apple products and may not use original Apple parts
We are Authorised by Apple to fix and sell on their behalf, As a result all of our repairs are carried out to
Apple's highest standard
