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FAQ

Frequently Asked Questions

How long do repairs take?


Our turnaround time is 2 to 6 days, depending on the complexity of the diagnosis and parts
availability.

What repairs are covered by my Apple Warranty or AppleCare?

You can read the full-length Warranty agreements on Apple's website for the one-year hardware Warranty and AppleCare. The basic guideline is that Apple will cover hardware problems caused by manufacturer defects and normal use. Apple will not pay for recovering lost data or damage caused by spills or drops. AppleCare customers have access to free phone support to cover software problems caused by the Mac operating system and some Apple programs (Tel: 1850 946 191).

However Apple will not pay Mactivate to fix any software problems, you must use their phone support for free software support. Any problem caused by non-Apple software or peripherals will not be covered under Apple Warranty or AppleCare.

What's the difference between a hardware and a software problem
and why does it matter?

Software repairs are required when a program, data, or your operating system is having a problem. These repairs are usually not covered under Warranty and can often be solved at home.

Try calling AppleCare (Tel: 1850 946191), checking Apple's support website or doing a web search on your problem. If the problem is with a specific application, check the manufacturer's website for software updates and support. If those resources can't solve your problem, backup your computer and bring it into Mactivate.

Hardware repairs may be needed if your machine is having an electrical, mechanical, or physical problem. If the machine and its problem are covered by Apple Warranty, an Apple Repair Extension, or AppleCare, Apple will pay for the repair. If your problem is not covered by Apple, we will give you an estimate for the best solution.

Will I lose my data during the repair?

If you are unable to backup your computer, Mactivate can usually do so for an additional charge. Many failures and repairs don't affect the hard drive or your data. When you come in for an estimate, we'll let you know if your data is in jeopardy and how we can back it up or perform a data recovery prior to the repair

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Please Note: Other companies may brand themselves Apple Repair Specialists when in fact they may not be Authorised by Apple to repair Apple products and may not use original Apple parts

We are Authorised by Apple to fix and sell on their behalf, As a result all of our repairs are carried out to Apple's highest standard

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t. (01) 822 4488

e. info@mactivate.ie

U13 Northwest Centre, Northwest Business Park
Blanchardstown, Dublin 15

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